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Welcome to UCB in the United States
  • Healthcare Professionals
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    • Patients

    At UCB, we keep people at the heart of everything we do. Patients should never feel alone or left with unanswered questions about medications they have been prescribed. We're proud to offer a variety of resources for those impacted by severe disease to help them live their best lives possible.

    UCBCares® is a dedicated service providing support to patients, caregivers, and healthcare professionals throughout the treatment journey. 

    1. When you call us, there is a real person ready to help you. Our team believes in genuine human connection and dialog. 
    2. We provide help and support in an empathic way. It is important to us that you have a pleasant exchange. 
    3. We aim to provide insights and empower you to improve the treatment experience.

    I Have Questions About a UCB Product

    If you have questions or concerns about a UCB product, or if you're experiencing a side effect or product quality issue, UCBCares® can provide assistance or additional information.

    GET ASSISTANCE

    I Want to Find Out About Clinical Trials

    To determine if a new therapy will be effective, clinical trials are conducted with patients. UCBCares® can help you find relevant clinical trials and whether you are eligible to enroll.

    GET INFORMATION

    I Need Help Paying for My Medicine

    Regardless of your situation, finding a way to pay for your medication can be difficult. UCB is committed to helping you find resources to help pay for our medications.

    GET HELP

    I Want to Connect with Others Like Me

    It's easy to feel alone in your journey. Sometimes you just need information or wish to talk to others who have had similar experiences. Support is out there, and UCBCares® can help.

    GET SUPPORT
    I Want to Report an Adverse Event or Product Quality Complaint

    If you have experienced an adverse event (side effect) or product quality complaint with a UCB product, please contact your healthcare provider to make them aware. Additionally, contact UCBCares via phone at 1-844-599-CARE (2273), via email at ucbcares@ucb.com, or report the adverse event (side effect) directly via this webportal.
     

    Learn More About UCB's Commitment to Patients

    U.S. Clinical Trials

    U.S. Population Health at UCB

    Contact UCBCares®

     

    Hours of Operation 

    8am-8pm ET Monday-Thursday 

    8am-5pm ET Friday 

     

    Phone 

    +1-844-599-CARE (2273) 

     

    Email 

    UCBCares®@ucb.com

    CONTACT UCBCARES
    INFO FOR HCPS
    REPORT ADVERSE EVENT

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