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Information for Patients

Patients should never feel alone or left with unanswered questions about medications they have been prescribed. ucbCARES is committed to helping you find answers to your questions and ensuring you receive the respect and care you deserve.

When you contact ucbCARES, you will interact with specialists who are caring, ready to listen, and prepared to  help. We are compassionate and informed professionals who are trained to provide the caring answer you need. ucbCARES is inspired to care, about you.

I Have Questions About a UCB Product

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If you have questions or concerns about a UCB product, or if you're experiencing a side effect or product quality issue, ucbCARES can provide assistanceor additional information.

I Need Help Paying for My Medicine

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Regardless of your situation, finding a way to pay for your medication can be difficult. UCB is committed to helping you find resources to help pay for our medications.

I Want to Find Out About Clinical Trials

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To determine if a new therapy will be effective, clinical trials are conducted with patients. ucbCARES can help you find relevant clinical trials and whether you are eligible to enroll.

I Want to Connect with Others Like Me

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It's easy to feel alone in your journey. Sometimes you just need information or wish to talk to others who have had similar experiences. Support is out there, and ucbCARES can help.

Contact UCB Cares

Hours of Operation
8am-8pm ET Monday-Thursday
8am-5pm ET Friday
Phone Number: +1-844-599-CARE (2273)
Email Address: UCBCares@ucb.com